Can I purchase a BT Sport Box Office event online?
No, you can only purchase a BT Sport Box Office event by calling the BT Sport Commercial team on 0800 678 1065.
I already subscribe to BT Sport, do I still need to purchase BT Sport Box Office events?
Yes, BT Sport Box Office events are an additional charge to subscription services.
Is this still available if I’m not a BT Sport customer?
Yes, BT Sport Box Office is available to all commercial premises equipped with an HD Sky or Sky Q set top box.
Is BT Sport Box Office available in SD?
No, the BT Sport Box Office is an HD channel and can only viewed on a Sky HD or Sky Q set top box.
What if I have an SD Sky set top box?
You will be ineligible to take BT Sport Box Office events, for further information then please get in touch.
I need help – how can I contact customer support?
For further information then please call 0800 678 1065.
Can I make a commercial purchase if I am based in the Republic of Ireland?
No, BT Sport Box Office events are currently only available in the United Kingdom.
When am I entitled to a refund for an event on BT Sport Box Office?
You will only be entitled for a full refund if
• The event is cancelled
• There is a broadcast service issue during the event. Customers are responsible for ensuring that their own equipment is able to receive BT Sport Box Office.
When I will be billed for any purchases?
If you are charged by credit or debit card you will be charged immediately and any valid cancellations will be refunded. If you are a new or existing BT Sport Commercial customer then this will be added to your BT bill following the event.
How long will it take for me to be able to watch the channel after I have purchased the event?
There may be a short delay before your purchase is delivered to your set top box. Typically, this will only be a few minutes, but at busy times this could take up to 4 hours.
I have a Sky HD or Sky Q set top box, but I do not have a viewing card.
If you would like to view BT Sport Box Office you will need to contact the BT Sport Commercial team over the phone 0800 678 1065.
I have more than one viewing card, will it work on all my viewing cards?
If you are a new or existing BT Sport Commercial customer then this will be available on all your viewing cards activated for BT Sport. If you are not a BT Sport Commercial customer, you can register up to 3 viewing cards that are registered to the same address.