General
How do I activate BT Sport and how long does it take?
Access to the BT Sport Pack is via the Sky Satellite Platform. You don’t need BT Broadband or BT Vision.
If you’ve already got Sky equipment on your premises, just call us on 0800 678 1065. As you’re dealing with us direct we can set you up quickly and easily.
If you don’t have Sky (a set-top box, satellite and cabling) we’ll organise for our partner to install this at your premises (Charges may apply but please call to confirm). Please note our installations are subject to an average lead time of 11 – 12 days from the point of sale to installation on site
Who is BT Sport business for?
BT Sport for business is intended for commercial premises only. A commercial premise is defined as a location which wants to take BT Sport in a non-domestic property i.e. pubs, clubs, hotels and bookmakers. These customers need a specialist commercial sports subscription in order for it to be televised legally to customers or staff.
Can I use the BT Sport App?
BT Sport Commercial can not be used on the App.
I have a query about my bill, who should I contact?
For any query related to your billing, please call 08008766468 and one of our agents will be happy to help.
I’m an existing BT Sport customer – why can’t I find the BT Sport HD channels?
BT Sport 1 HD – 413
BT Sport 2 HD – 414
BT Sport 3 HD – 417
BT Sport//ESPN HD – 426
Why is there a 9 digit number appearing on my TV screen?
We show a 9 digit code on the top right hand corner of your TV screens across all BT Sport channels. This is just a validation code which we use to protect the investment of our commercial customers. Don’t worry, you don’t need to do anything, this will appear automatically when you’re tuned in to BT Sport 1, BT Sport 2, BT Sport 3 or BT Sport//ESPN.
How will you be protecting my investment?
We believe in the need to protect the investment of all commercial premises who legitimately invest in BT Sport and as such BT works with FACT – The Federation Against Copywrite Theft, to ensure that everyone can enjoy BT Sport legally. FACT conduct site visits throughout the season.
What is the BT Sport red button service?
BT Sport venues now have even more live action to offer their customers with the launch of the BT Sport Extra service through the ‘red button’. BT Sport Extra is on air at selected times providing additional content alongside the already strong line-up on BT Sport 1, BT Sport 2, BT Sport 3 and BT Sport ESPN. The new channels, designed to avoid clashes with other fixtures, will allow your customers to enjoy even more matches from across our great line up of content. When BT Sport red button programmes are being broadcast an onscreen message is displayed and the watermark will turn red. To view the programmes press the red button on the Sky remote.
I’ve signed up to BT Sport but can’t see any content on BT Sport 1, 2, 3 and BT Sport ESPN. What do I need to do?
If you’re an existing Sky TV customer, please call us directly on 0800 876 6468 – option 2 for service
If you have been installed by our partner SCCI you need to call us so we can activate your viewing card. Please contact us on 0800 876 6468 – option 2 for service
Amazon
What has Amazon got to do with Sport in Pubs?
Amazon Prime Video own the exclusive rights to 20 Premier League games in December. BT Sport have partnered with Amazon as the sole distributor of these games for Commercial premises. Pubs will need to buy an Amazon Premier League Pass from BT Sport to access these games.
What games do they have and when are they?
Amazon have 20 Premier League games, which will be shown across December. This includes fixtures on the 30th November - 2nd December and 28th December - 30th December.
Who do I buy these from?
In order to watch these games in Commercial premises, you will need to purchase the Amazon Premier League Pass from BT Sport.
How do I access the games?
The games can be accessed on the BT Sport Box Office channel (Channel 490) on the Sky platform. When games are on at the same time, you will be able to access the games via the red button.
Will the games be in HD?
Yes, all 20 games will be in HD, including those shown on the red button.
What extra equipment will I need?
The games will be shown via the Sky satellite platform so all you need to access the games is a Sky satellite box and Sky viewing card. Existing BT Sport customers will already have everything they need to watch the games.
How can I get this extra equipment?
You will need to let an agent know that you require a Sky Satellite box and/or viewing card when purchasing your Amazon Premier League Pass. They will be able to order this for you and it will take up to 7 working days to arrive.
How do I watch other games on at the same time?
These can be accessed on the BT Sport Box office channel via the red button.
Can I watch more than one game at a time?
Yes, if you have more than one television, more than one Sky satellite box and have an additional viewing card – available at no extra cost from BT Sport if you are an existing customer – you can show two games at once.
Am I able to use my Amazon Prime subscription which I use for online shopping & TV to show these games in my premises?
No. Amazon Prime Video is a residential service which is only to be used for personal, non-commercial, private use. See attached terms. https://www.primevideo.com/help?nodeId=202095490&view-type=content-only.
Am I able to use my Amazon Prime Video Service via a Fire Stick to show these games in my premises?
No. Amazon Prime Video is a residential service which is only to be used for personal, non-commercial, private use. See attached terms. https://www.primevideo.com/help?nodeId=202095490&view-type=content-only.
Will you be checking commercial premises to make sure commercial premises are not using their Amazon Prime Video to show these games in their premises?
We treat compliance very seriously in order to protect both our customers’ and our own investment in sports rights and we will be checking on thousands of pubs and other commercial premises during December to check that they are compliant. Matches shown using a legitimate subscription will display specific marks and coded information to enable inspectors to sport foul play.
How much will it cost?
Pricing will be dependent on your premise type and rateable value. New and Existing BT Sport customers will be eligible for a discount and the ability to pay for their Pass in monthly instalments.
Do I need to be a BT Sport Customer?
No, you do not have to be a BT Sport customer to purchase the Amazon Premier League Pass.
Do I get a discount on the Amazon Premier League pass if I am an existing BT Sport customer?
Yes. If you are an existing BT Sport customer you will be eligible for up to a 20% discount.
Can I add my Amazon Premier League pass to my BT Sport subscription?
Yes, existing BT Sport customers can choose to add this to their BT Sport bill as a one-off cost or split across multiple bills and pay in monthly instalments.
Can I pay up front?
Yes you can purchase the Pass via credit card as a one-off purchase.
Will I get Point of sale?
Yes. Once signed up, a poster pack will be sent to your chosen address within 2 - 3 working days. Please note that these will start being sent out from the beginning of November.
Digital posters and social assets will be available on the BT Sport POS Hub from the start of November for you to download, share and print. These can be accessed at https://btsporthub.co.uk/. You will need to register an account if you haven't already done so.
Social assets for each game will also be available at https://btsportbusiness.com/social-assets
If I am an existing BT Sport customer when do I need to sign up by?
You will need to purchase 4 hours before the game on the 30th November to ensure you will have service in time for the first game. If purchased any later you may miss some of the content.
If I am not an existing BT Sport customer when do I need to sign up by?
If you already have a working Sky satellite box and active viewing card you will need to sign up 4 hours before the first game. If you do not have a Sky satellite box you will need to order 7 working days before the game to ensure your box can be delivered in time and for you to receive your Viewing Card.
If I purchase after the first round of games will I get a discount?
No, your Amazon Premier League Pass will remain the same price after the first round of games.