Frequently asked questions

Access to the BT Sport Pack is via the Sky Satellite Platform. You don’t need BT Broadband or BT Vision.

If you’ve already got Sky equipment on your premises, just call us on 0800 678 1065. As you’re dealing with us direct we can set you up quickly and easily.

If you don’t have Sky (a set-top box, satellite and cabling) we’ll organise for our partner to install this at your premises (Charges may apply but please call to confirm). Please note our installations are subject to an average lead time of 11 – 12 days from the point of sale to installation on site

BT Sport for business is intended for commercial premises only. A commercial premise is defined as a location which wants to take BT Sport in a non-domestic property ie Pubs, clubs, hotels and bookmakers. These customers need a specialist commercial sports subscription in order for it to be televised legally to customers or staff.

BT Sport Commercial can not be used on the App.

For any query related to your billing, please call 08008766468 and one of our agents will be happy to help.

BT Sport 1 HD – 413
BT Sport 2 HD – 414
BT Sport 3 HD – 417
BT Sport//ESPN HD – 426

We show a 9 digit code on the top right hand corner of your TV screens across all BT Sport channels. This is just a validation code which we use to protect the investment of our commercial customers. Don’t worry, you don’t need to do anything, this will appear automatically when you’re tuned in to BT Sport 1, BT Sport 2, BT Sport 3 or BT Sport//ESPN.

We believe in the need to protect the investment of all commercial premises who legitimately invest in BT Sport and as such BT works with FACT – The Federation Against Copywrite Theft, to ensure that everyone can enjoy BT Sport legally. FACT conduct site visits throughout the season.

BT Sport venues now have even more live action to offer their customers with the launch of the BT Sport Extra service through the ‘red button’. BT Sport Extra is on air at selected times providing additional content alongside the already strong line-up on BT Sport 1, BT Sport 2, BT Sport 3 and BT Sport ESPN. The new channels, designed to avoid clashes with other fixtures, will allow your customers to enjoy even more matches from across our great line up of content. When BT Sport red button programmes are being broadcast an onscreen message is displayed and the watermark will turn red. To view the programmes press the red button on the Sky remote.

If you’re an existing Sky TV customer, please call us directly on 0800 876 6468 – option 2 for service

If you have been installed by our partner SCCI you need to call us so we can activate your viewing card. Please contact us on 0800 876 6468 – option 2 for service

Amazon Prime Video own the exclusive rights to 23 Premier League games in December. BT Sport have partnered with Amazon as the sole distributor of these games for Commercial premises. Pubs will need to buy an Amazon Premier League Pass from BT Sport to access these games. 

Amazon have 23 Premier League games, which will be shown across December. This includes fixtures on the 6^th, 13^th-19^th and 28^th- 30^th December.

In order to watch these games in Commercial premises, you will need to purchase the Amazon Premier League Pass from BT Sport. 

The games can be accessed on the BT Sport Box Office channel (Channel 490) on the Sky platform. When games are on at the same time, you will be able to access the games via the red button. 

Yes, all 23 games will be in HD, including those shown on the red button. 

The games will be shown via the Sky satellite platform so all you need to access the games is a Sky satellite box and Sky viewing card. Existing BT Sport customers will already have everything they need to watch the games. 

You will need to let an agent know that you require a Sky Satellite box and/or viewing card when purchasing your Amazon Premier League Pass. They will be able to order this for you and it will take up to 7 working days to arrive.

These can be accessed on the BT Sport Box office channel via the red button. 

Yes, if you have more than one television, more than one Sky satellite box and have additional viewing cards for each box – available at no extra cost from BT Sport if you are an existing customer – you can watch more than one game at once. 

No. Amazon Prime Video is a residential service which is only to be used for personal, non-commercial, private use. See attached terms. https://www.primevideo.com/help?nodeId=202095490&view-type=content-only.

No. Amazon Prime Video is a residential service which is only to be used for personal, non-commercial, private use. See attached terms. https://www.primevideo.com/help?nodeId=202095490&view-type=content-only.

We treat compliance very seriously in order to protect both our customers’ and our own investment in sports rights and we will be checking on thousands of pubs and other commercial premises during December to check that they are compliant.  Matches shown using a legitimate subscription will display specific marks and coded information to enable inspectors to sport foul play. 

Pricing will be dependent on your premise type and rateable value. New and Existing BT Sport customers will be eligible for a discount and the ability to pay for their Pass in monthly instalments. 

No, you do not have to be a BT Sport customer to purchase the Amazon Premier League Pass. 

Yes. If you are an existing BT Sport customer you will be eligible for up to a 20% discount. 

Yes, existing BT Sport customers can choose to add this to their BT Sport bill as a one-off cost or split across multiple bills and pay in monthly instalments. 

Yes you can purchase the Pass via credit card as a one-off purchase. 

Digital posters will be available on the BT Sport POS Hub from the 2nd December for you to download and print. These can be accessed at https://btsporthub.co.uk/marketing/posters . You will need to register an account if you haven't already done so.

Social assets for each game will also be available at https://btsportbusiness.com/social-assets 

You will need to purchase 4 hours before the game on the 6^th December to ensure you will have service in time for the first game. If purchased any later you may miss some of the content.

If you already have a working Sky satellite box and active viewing card you will need to sign up 4 hours before the first game. If you do not have a Sky satellite box you will need to order 7 working days before the game to ensure your box can be delivered in time and for you to receive your Viewing Card. 

No, your Amazon Premier League Pass will remain the same price after the first round of games. 

Please call us on 0800 678 1074 to discuss this with a member of our team.