Frequently Asked Questions
What will I get and what are the channel numbers?
Subscribe to our BT Sport Total Pack, and you’ll receive BT Sport 1 HD (ch 413), BT Sport 2 HD (ch 414), BT Sport 3 HD (ch 417) and BT Sport ESPN HD (ch 426). Your subscription allows you to use 2 Sky viewing cards at the same time, which means you can screen 2 different channels at the same time, on different TVs.
What equipment do I need to receive the BT Sport TV channels?
Access to the BT Sport Pack is via the Sky Satellite Platform. You don’t need BT Broadband or BT Vision.
If you’ve already got Sky equipment on your premises, just call us on 0800 678 1065. As you’re dealing with us direct we can set you up quickly and easily.
If you don’t have Sky (a set-top box, satellite and cabling) we’ll organise for our partner to install this at your premises (Charges may apply but please call to confirm). Please note our installations are subject to an average lead time of 11 – 12 days from the point of sale to installation on site.
I haven’t received my viewing card for BT Sport
Your viewing card will be issued by Sky subscriber services limited. This means your viewing card will arrive in a Sky branded envelope. Please don’t worry, this doesn’t mean you’ve ordered a Sky subscription. This is the way we deliver the BT sport channels to you, over the Sky satellite platform.
Can I get sport on a pay-per-view basis?
No. Currently the BT Sport Total package is only available via subscription.
Is BT Sport available in the Republic of Ireland?
Yes. BT Sport is available to the Republic of Ireland. If you would like to show BT Sport in a commercial venue, you will need to contact eir Sport directly.
Who is BT Sport business for?
BT Sport for business is intended for commercial premises only. A commercial premise is defined as a location which wants to take BT Sport in a non-domestic property ie Pubs, clubs, hotels and bookmakers. These customers need a specialist commercial sports subscription in order for it to be televised legally to customers or staff.
Do I get BT Sport for free if I work from home and have BT Business broadband?
Unfortunately not. The Free BT Sport offer only applies to residential BT Broadband customers. If you’re interested in showing BT Sport commercially to customers or staff, then you’re in the right place. Why not call one of our advisors on 0800 678 1065.
I’ve signed up to BT Sport but can’t see any content on BT Sport 1, 2, 3 and BT Sport ESPN. What do I need to do?
If you’re an existing Sky TV customer, please call us directly on 0800 876 6468 – option 2 for service.
If you have been installed by our partner SCCI you need to call us so we can activate your viewing card. Please contact us on 0800 876 6468 – option 2 for service.
I’m an existing BT Sport customer – why can’t I find the BT Sport HD channels?
From 1 July 2015 you will find BT Sport on the following channel numbers:
- BT Sport 1 HD – 413
- BT Sport 2 HD – 414
- BT Sport 3 HD – 417
- BT Sport//ESPN HD – 426
Why is there a 9 digit number appearing on my TV screen?
We are going to start showing a 9 digit code on the top right hand corner of your TV screens across all BT Sport channels. This is just a validation code which we use to protect the investment of our commercial customers. Don’t worry, you don’t need to do anything, this will appear automatically when you’re tuned in to BT Sport 1, BT Sport 2, BT Sport 3 or BT Sport//ESPN.
How will you be protecting my investment?
We believe in the need to protect the investment of all commercial premises who legitimately invest in BT Sport and as such BT works with FACT – The Federation Against Copywrite Theft, to ensure that everyone can enjoy BT Sport legally. FACT will be conducting site visits throughout the week from the start of the 17/18 season.
What is the BT Sport red button service?
BT Sport venues now have even more live action to offer their customers with the launch of the BT Sport Extra service through the ‘red button’. BT Sport Extra is on air at selected times providing additional content alongside the already strong line-up on BT Sport 1, BT Sport 2, BT Sport 3 and BT Sport ESPN. The new channels, designed to avoid clashes with other fixtures, will allow your customers to enjoy even more matches from across our great line up of content. When BT Sport red button programmes are being broadcast an onscreen message is displayed and the watermark will turn red. To view the programmes press the red button on the Sky remote.